By Julie Glass

The coronavirus pandemic forced the closure of Pennsylvania’s 12 casinos in mid-March.

And yesterday, more than two months later, the Pennsylvania Gaming Control Board released “COVID-19 Casino Reopening Protocols.” The 10-page document details the minimum safety and health-related requirements mandatory before reopening.

PGCB Executive Director Kevin O’Toole said the new operational requirements presented by the PGCB are based on best-practice guidelines, along with the various plans presented by gaming companies operating in Pennsylvania. They are “subject to amendment” as casinos get closer to reopening.

The protocols will dramatically change the gaming experience for some visitors. Patrons and employees will wear face masks, casinos will need to install lots of plexiglas and hand-sanitizer stations, and some slot machines will be disabled to enforce social distancing requirements.

“Poker rooms are not authorized to operate due to players handling cards and chips,” the board said in the 10-page document. Poker room operations will be reexamined based upon changing guidance from health officials.

O’Toole commented in a press release:

“We believe this plan will be effective in mitigating and reducing the risk of exposure to COVID-19 for all employees, patrons, and other guests. As conditions throughout the Commonwealth improve and the reopening of casinos is authorized, the PGCB desires to assure (those) reopenings occur in a manner which promotes the safety of casino patrons and employees alike as well as assure an environment conducive to proper regulatory oversight.”

Like many other places, casinos in Pennsylvania are adapting to keep guests and employees and safe. Your next visit will look different.

Guests visiting a casino in Pennsylvania will be required to wear a mask that covers the nose and mouth. For security reasons, patrons will be asked to remove their hats or lower their masks upon entrance temporarily.

Other main points include:

Markings on the floor to promote six-feet social distancing.

Occupancy rates that are sufficient to maintain social distancing guidelines.

Hand sanitizer and sanitizing wipes available throughout the gaming floor.

Enhanced cleaning throughout the facility.

Poker rooms are not authorized to operate due to players handling of cards and chips. Poker room operations will be re-examined based upon changing CDC and PA DOH guidance.

Each casino needs to identify an employee as a pandemic safety officer.

The casino staff stationed at entrance points will receive training on recognizing possible signs of illness, and instructed to routinely ask such persons if they have had a fever or contact with anyone with COVID-19 within the past 14 days, and whether they are feeling ill. Affirmative answers to any of the questions will result in refusing admittance to the casino on that day.

To promote social distancing between slot machines, casinos are given a few choices:

  • Install a plexiglass barrier between machines.
  • Remove chairs from certain machines.
  • Disable certain slot machines.
  • Slot machines should be wiped frequently with a disinfectant solution when not being played. Sanitizing wipes should be available for players to clean the machine before using it.

Casinos will be required to implement social distancing between players at table games:

  • There will be no congregating around table games.
  • High touchpoints like table bumpers/armrests, card shoes, dice, etc., require frequent sanitizing.
  • Chips cleaned and sanitized daily.
  • Casinos may use alternative procedures that limit players touching chips and cards and may utilize clear plexiglass barriers between players and the dealer upon notice to the Bureau of Casino Compliance.

Since casinos were only open about half of the month, gaming revenue dropped 51% from February to March. Closed for the entirety of April, land-based casinos reported zero revenue. To add to the pain, the PGCB reported total gaming tax revenue was down 84% year-over-year comparing to April 2019.

O’Toole acknowledged that the COVID-19 pandemic has dealt Pennsylvania’s casino industry an unexpected and unprecedented blow over the last few months. He expressed PGCB’s commitment to assisting Pennsylvania’s licensed casino operators and facilities to reopen safely and efficiently.

“We fully anticipate that we will work with the industry as it seeks to become, once again, an economic engine for Pennsylvania and to restore the first-rate entertainment facilities each of our licensees have developed.”

Pennsylvania is following a three-phase, color-coded plan for reopening. By tomorrow, 49 counties will be in the “yellow phase.” However, casinos cannot begin to reopen until the “green phase.” Since moving to the next phase is determined by a number of criteria, there is no set date to reopen any casino in Pennsylvania.

The casinos in the yellow phase (and their counties) are:

  • Presque Isle Downs (Erie)
  • Rivers Casino Pittsburgh (Allegheny)
  • Lady Luck Nemacolin (Fayette)
  • The Meadows (Washington)


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